# Zomato reviews and ratings: a product case study

Bhawesh Tibrewal · NextLeap · Aug–Oct 2023 · Programme project

Canonical page: <https://bhaweshtibrewal.com/work/zomato-reviews-nextleap>

Departments: Product

Fellowship work, separate from my product marketing role at Zomato: how Zomato could lift engagement with in-app reviews and ratings.

## The problem

Zomato's in-app review and rating system had low customer engagement.

## What I did

- Built a KPI tree to prioritise the solutions.
- Proposed feature concepts: Zomato Community and Zomato Coins.

## The result

- Published in my NextLeap portfolio.

## Links

- [NextLeap portfolio](https://nextleap.app/portfolio/bhawesh-tibrewal)
- [KPI tree (PDF)](https://bhaweshtibrewal.com/files/zomato-kpi-tree.pdf)
- [Coins solution (PDF)](https://bhaweshtibrewal.com/files/zomato-coins.pdf)
- [Community solution (PDF)](https://bhaweshtibrewal.com/files/zomato-community.pdf)

## Contact

- Book a free call: <https://cal.com/bhaweshtibrewal/discovery>
- WhatsApp: [+91 82965 25914](https://wa.me/918296525914)
- Email: [hello@bhaweshtibrewal.com](mailto:hello@bhaweshtibrewal.com)
- Contact form: <https://bhaweshtibrewal.com/contact>
- Location: Based in India · working remotely with teams worldwide
- Pricing: Monthly retainers start from $499/month
- LinkedIn: <https://www.linkedin.com/in/bhaweshtibrewal/>
- GitHub: <https://github.com/Starvolate>