Own venture
A membership funnel with no human step
Takes a customer from enquiry to paid member: WhatsApp one-time passcode, document review, e-signature and payment.
At a glance
- Role
- Founder of Biased Media Group
- Company
- Belle Rencontre (Biased Media Group)
- Period
- 2023–now
- Department
- ProductTechBusiness OpsEntrepreneur
- Type
- Own venture
The story
The problem
A luxury matchmaking brand needed to verify, onboard and bill members without a person handling each step.
What I did
- Identity check by one-time passcode over the WhatsApp Cloud API.
- Income banding, document upload and review.
- A generated agreement with a custom electronic signature, then hosted payment and invoicing.
Read the full story
- Funnel logging that records where people drop off, not only who converts.
- Automated WhatsApp messages kept apart from the human contact line, so an automation change can never touch a customer conversation.
The result
- The funnel runs from enquiry to paid membership with no human step.
- The drop-off point is measured, not guessed.
